No matter where you are for Masha will manage her way. So do not hesitate and give yourself (or somebody else) a whim! 

~How the delivery works~

1) You place an order 

2) We receive it

3) We smile

4) We prepare and pack your order with love and care

5) We send it

6) You get it

7) You smile back 

7* In case you do not smile, you can always return it and we will refund you the money (see Terms and Conditions)

~How long the delivery takes~

If you live within the UK, the delivery will take 2 to 3 working days.
If you live outside the UK, but still in Europe, the delivery will take 5 to 7 working days. 
If you live far away (i.e. outside Europe), the delivery will take up to 14 working days.

* You will get an e-mail when we send you the order. 

~How much the delivery costs~

  • If you live within the UK: £3
  • If you live in Spain: £3
  • If you live in a EU country: £4
  • If you live outside the EU: £7.50 * (these rates only apply to prints, illustrations, fashion and accessories. Not to NEON BOOTS or small/large parcels. The price will be higher in those cases)

FREE DELIVERY if you spend over £80: enter the code FREE4YOU and the shipping will be for free. (not applicable to parcels such as cushions or footwear).  

~How the return policy works~

In case you do not smile once you receive your purchase, you have up to 7 days to return or exchange it. Bear this in mind:

1) Drop us an e-mail and let us know about your decision, i.e. wheter you want to return or exchange the items. Our e-mail is: [email protected]

2) We will just accept returns and exchanges of products that are in perfect conditions and original packaging. In case the exchange is because of a reason Masha in London cannot hold accountability for, the customer will have to pay the delivery. These reasons are size exchanges, colour exchanges or any other characteristic that are up to the client choice at the moment of purchasing the items.In case you received a faulty item, Masha in London will be responsible of the delivery charges. We will offer you the possibility of exchange the faulty product for another one or returning you the money spent once we have the defected product.

Remember: we use PayPal as well as credit or debit card. Secure payment guaranteed via PayPal.

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